1.1 Bordura is operated by Bordura Ltd, a company registered in England and Wales under company number 14451683, registered office High Willows, Gold Street, Podington, NN29 7HX. Contact: info@bordura.co.uk.
1.2 Bordura Ltd is not registered for VAT, so no VAT is added to our prices.
2.1 Prices are as shown on the website at the time you order. Delivery is shown at checkout before you pay.
2.2 Payment is taken in full when you place your order.
3.1 A contract is formed when we email your order confirmation after payment is taken.
3.2 If we can’t make your wording well (for example it is too long for the size, or we believe it infringes someone else’s rights), we will tell you and refund you in full.
4.1 We email a computer render of your sign before we cut. Please check spelling and spacing carefully: we cut what you approve.
4.2 If we don’t hear from you within 3 working days of sending your proof, we will make your sign as ordered, because your workshop slot is held for you.
4.3 A proof is a screen drawing. Real carving has depth and shadow that a screen can’t show.
5.1 Lead times are shown on each product and on our Delivery & Returns page. They are an approximation of time an order should take, not a guarantee.
5.2 Where we need to order the timber for your sign, we will tell you within one working day of your order and give you the date it is due. You can wait, or have a full refund.
6.1 Signs are made to your wording, so the 14-day change-of-mind cancellation right for online purchases does not apply. A sign with your name on can’t be sold to anyone else.
6.2 If you cancel before making begins, we refund your payment less the timber bought for your order (which we send to you), packaging, delivery and the reasonable time already spent on your order.
6.3 Once making has begun, the order cannot be cancelled.
6.4 None of this affects your rights if your sign arrives damaged or faulty.
7.1 We deliver to mainland UK. If your postcode starts BT, HS, ZE, KW or IV, please contact us before ordering for a delivery quote.
7.2 Delivery dates are given in good faith and are estimates. Your sign is your responsibility once delivered.
7.3 If your sign arrives damaged, email a photo to info@bordura.co.uk within 24 hours of delivery and we will put it right.
8.1 Wood is a natural material. Grain and colour variation, knots and figure, gradual change of colour in light, and minor seasonal movement are characteristics of solid timber, not faults.
8.2 Unfinished timber outdoors will weather and grey. Exterior oil needs re-oiling once a year, and oak will silver over time. Varnished signs benefit from a light recoat every year or two.
9.1 Signs are supply only. Where you choose fixings, they are included; installation is not.
9.2 You are responsible for the wall or surface, the fixing method and the installation. We are not liable for damage caused by installation or by the surface the sign is fixed to.
10.1 If there is a fault in our workmanship, tell us within 14 days of delivery and we will repair or replace the sign, at our choice, at no cost to you.
10.2 Natural characteristics (clause 8), fair wear and tear, installation damage, misuse, or an indoor sign used outdoors are not workmanship faults.
10.3 Nothing in these terms affects your statutory rights as a consumer, or limits liability that cannot lawfully be limited.
11.1 We are not responsible for delays caused by events beyond our reasonable control, such as supplier delays or carrier failure. We will tell you promptly and give you an honest revised date. If the delay is substantial, materials have not been ordered and making has not begun, you may cancel for a refund subject to clause 6.2 above.
12.1 Your sign designs, toolpaths and drawings created by Bordura remain ours; the finished sign is yours.
12.2 We may photograph your sign for our portfolio without your name. We will only name you with your agreement.
12.3 These terms are governed by the law of England and Wales.
